Shipping policy
Shipping Policy
At Aurelia, each order is carefully prepared for its journey to you.
Order Processing
Orders are generally processed within 2–5 business days, excluding weekends and public holidays. During launches, promotional periods or other high-volume periods, processing may take a little longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Where Your Order Ships From
Aurelia is an Australian-based jewellery brand working with selected fulfilment partners to bring our pieces to customers around the world.
Depending on the piece and destination, your order may be dispatched from Australia or directly from one of our selected fulfilment partners.
If your order contains multiple pieces, they may occasionally be sent in separate parcels. If this happens, you may receive more than one tracking number and your parcels may arrive at different times.
If your order includes items dispatched from different locations, they may arrive in separate parcels and at different times. Shipping charges may be combined for these shipments. The total shipping cost is displayed at checkout before you pay, and we will not charge an additional shipping fee after your order is placed.
Delivery Times
Delivery times depend on your destination, the fulfilment location and the shipping service available for your order.
Estimated delivery times shown at checkout or provided after dispatch are estimates only and are not guaranteed. Delays caused by carriers, customs, weather, peak periods or circumstances outside Aurelia’s reasonable control may occasionally occur.
Shipping Costs
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, Aurelia may offer complimentary shipping as part of a promotion or for orders meeting a specified purchase amount.
International Orders, Duties & Taxes
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping charge and are the responsibility of the recipient.
Customs requirements vary between countries, and Aurelia cannot predict whether charges will apply or how much they may be.
Customs processing may also cause additional delivery delays.
Incorrect Shipping Addresses
Please check your shipping information carefully before placing your order.
If you notice an error after ordering, contact us at aureliaworld.co@gmail.com as soon as possible. We will do our best to update your details before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.
Aurelia is not responsible for orders delivered to an incorrectly entered address. Additional shipping charges may apply if an order needs to be resent.
Lost or Delayed Parcels
If your tracking information has not updated for an extended period or your parcel appears to be significantly delayed, please contact us at aureliaworld.co@gmail.com and we will assist you in investigating the shipment with the relevant carrier or fulfilment partner.
If tracking shows that your parcel has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbours or your local carrier before contacting us.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the item and packaging so we can assess the issue and assist you.
Returns
For information about returning an order, please see our Return & Refund Policy.
Questions
If you have any questions about your delivery, contact us at aureliaworld.co@gmail.com and include your order number where applicable.