Frequently Asked Questions

Everything you may want to know before choosing your Aurelia piece.

What materials are Aurelia jewellery made from?

Our pieces are selected from a range of quality materials including 925 sterling silver and stainless steel, depending on the design.

Some pieces feature gold-tone PVD plating, zircon, crystals, beads or other decorative details.

You can find the exact material information under Materials & Details on each product page.

Is Aurelia jewellery waterproof?

Some of our stainless steel PVD pieces are designed to be highly resistant to everyday moisture.

However, we recommend removing all jewellery before swimming, showering or prolonged exposure to water to help preserve its finish for as long as possible.

Sterling silver can naturally oxidise over time and should be kept dry when possible.

Will sterling silver tarnish?

Sterling silver can naturally darken or oxidise when exposed to air, moisture and certain chemicals.

This is normal and can usually be restored using a soft silver-polishing cloth.

You can read more on our Jewellery Care page.

Is your jewellery hypoallergenic?

Material information is listed individually for each piece.

Because sensitivities vary from person to person, we cannot guarantee that every piece will be suitable for every skin type.

If you have known metal sensitivities, we recommend checking the product's material details before purchasing.

How do I know which size to choose?

Where sizing is relevant, measurements will be listed on the individual product page.

Most of Aurelia rings are adjustable. Please adjust them gently and avoid repeatedly bending the band, as this may weaken the metal over time.

What does “Find Your Chapter” mean?

Aurelia jewellery is inspired by the idea that our lives unfold in chapters.

Some pieces may represent a new beginning, while others speak to growth, resilience, love or simply choosing something because it feels like you.

Our Find Your Chapter experience helps you discover jewellery based on the meaning that resonates with where you are in life.

Can one piece belong to more than one chapter?

Absolutely.

Life rarely fits neatly into one meaning.

A flower that represents new beginnings to one person may represent love, courage or remembrance to another.

Our chapters are there to inspire you — the meaning you give your jewellery is ultimately yours.

How will my jewellery be packaged?

Aurelia pieces are carefully prepared for delivery in packaging designed to protect your jewellery and make receiving it feel special.

Packaging may vary depending on the piece and fulfilment method.

How long will my order take to arrive?

Processing and delivery times may vary depending on the item, your location and the fulfilment method.

Once your order has been dispatched, tracking information will be provided where available.

Please visit Shipping & Returns for more information.

Can I track my order?

Yes. Once tracking becomes available, we'll send the details to the email address used for your order.

Can I return my jewellery?

Eligible items may be returned in accordance with our Refund Policy.

For hygiene reasons, some jewellery may have return restrictions unless faulty.

Please refer to our Refund Policy before returning an item.

What if my jewellery arrives damaged?

Please contact us as soon as possible with your order number and clear photographs of the jewellery and packaging.

We'll review the issue and help you with the appropriate solution.

How can I contact Aurelia?

Visit our Contact page and send us a message.

We'll get back to you as soon as we can.