Shipping & Returns
Shipping & Returns
We want receiving your Aurelia piece to feel as special as choosing it.
Here is what you can expect after placing your order.
Order Processing
Once your order has been placed, you will receive an order confirmation by email.
Orders are prepared and dispatched as soon as possible. Processing times may vary slightly depending on the piece and fulfilment location.
Once your order has shipped, you will receive tracking information by email where tracking is available.
Australian Delivery
Aurelia ships throughout Australia.
Delivery times begin once your order has been dispatched and may vary depending on your location, the delivery provider and peak periods.
Estimated delivery information will be shown at checkout where available.
International Delivery
International shipping may be available to selected destinations.
International delivery times vary by destination and may be affected by customs processing.
Customers are responsible for any duties, taxes or import charges applied by the destination country unless otherwise stated at checkout.
Tracking Your Order
Once tracking becomes available, we will send the tracking details to the email address used when placing your order.
Please allow some time for tracking information to update after dispatch.
Returns
We hope you love your Aurelia jewellery.
If something isn't quite right, please contact us within the return period stated in our Refund Policy.
Returned items must meet the eligibility requirements outlined in that policy, including being unworn, unused and returned in their original condition and packaging.
For hygiene reasons, certain jewellery items may not be eligible for return unless faulty. Please refer to our Refund Policy for full details.
Damaged or Incorrect Orders
If your jewellery arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible and include:
- your order number
- a description of the issue
- clear photographs of the item and packaging
We'll review the issue and help arrange the appropriate next step.
Questions About Your Order?
Please contact us through our Contact page and include your order number so we can assist you as quickly as possible.
Every chapter deserves a beautiful beginning. We'll do our best to make sure yours arrives that way.