Refund policy

Returns & Refunds

We hope every Aurelia piece feels right for the chapter it was chosen for. If you change your mind, we accept eligible returns within 30 days of delivery.

To be eligible for a change-of-mind return, your jewellery must be unworn, unused and returned in its original condition and packaging. Proof of purchase is also required.

To request a return, please contact us at aureliaworld.co@gmail.com before sending your item back. Once your return has been approved, we’ll provide instructions on where and how to return it.

Please do not send returns to the address shown on your original parcel unless we specifically instruct you to do so. As some Aurelia pieces may be fulfilled from different locations, the appropriate return address will be provided when your return is approved.

Items returned without first requesting a return may not be accepted.

Change-of-mind return shipping

Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked shipping service, as Aurelia cannot be responsible for return parcels lost in transit.

Original shipping charges are non-refundable for change-of-mind returns.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If your jewellery is damaged, faulty, or you have received the wrong item, contact us at aureliaworld.co@gmail.com as soon as possible with your order number and photographs of the item.

We’ll assess the issue and work with you to make it right.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Non-returnable items

For hygiene reasons, earrings for pierced ears cannot be returned for change of mind once their packaging or hygiene seal has been opened, where applicable.

Personalised, customised or made-to-order pieces cannot be returned for change of mind unless they are faulty or otherwise covered by your rights under applicable consumer law.

Gift cards are also non-returnable.

Sale items may be returned in accordance with this policy unless they are clearly marked as final sale. This does not affect your rights in relation to faulty or defective goods.

Exchanges

We currently do not offer direct exchanges. If you would like a different piece, you can return your eligible item and place a new order once your return has been approved.

International orders

Customers returning an item from outside Australia are responsible for return shipping costs for change-of-mind returns.

Any original customs duties, import taxes or other charges paid to local authorities are generally not refundable by Aurelia. You may be able to apply for a refund of these charges directly with your local customs authority.

European Union returns

If your order is delivered to the European Union, you may have a legal right to cancel your purchase within 14 days of receiving your order, subject to applicable exceptions and consumer laws.

Refunds

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since we approved your refund, please contact us at aureliaworld.co@gmail.com.